Terms & Conditions
GENERAL: These terms apply to purchases of service(s) from the web address. The terms identify on the one hand our rights and duties and on the other the service buyer’s rights and duties. All communication regarding reservation of services, changes and cancellations shall be in writing and may be sent using e-mail or fax, or through the postal service, if time permits.
ONLINE: Upon receipt of full payment, a service voucher will be sent to the e-mail provided in the booking process stating departure time and date. It is the service buyer’s responsibility to safeguard the voucher and present it to the relevant service partner as payment for each service rendered.*Please make sure that you fill in correctly all the specific fields.
CONFIDENTIALITY AND SECURITY: We highly value your decision and or loyalty in choosing us. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details. All credit card transaction processes are verified by Borgun (www.borgun.is) and safeguarded at all times. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. Click on the logo below to verify our site's SSL certificate. Under no circumstances will information be handed to a third party.
PRIVACY POLICY: You can always visit our site without revealing who you are or providing any personal information. We do collect session data, but it cannot be linked to you as an individual. The usage information is for us to better understand how our sites are being navigated. We will collect information such as your name, nationality, phone number and email, that are necessary to provide you with the services offered on the site and give you important updates on your tour. We may invite you to participate in online surveys or send you pictures from your tour, but you can always opt out or unsubscribe from said emails. If at any point you wish to have your information removed from our database, please contact us. We will never give out, sell, rent or share your personal information with a third party.
CANCELLATION POLICY: We ask you to send us a cancellation notice a minimum of 24 hours prior to departure for individual bookings and 48 hours prior to departure for group bookings (or according to contract). If booking a combo tour with one of our partners, other cancellation policies may apply. In case of a cancellation on our behalf we will notify you with as much notice as possible using the contact details provided in the booking process. If possible we can assist you with changing your tour date or you can request a refund from your travel planner.
VALIDITY OF PRICES: All rates quoted are based on current purchasing prices in Iceland. We reserve the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or any other cost increases that are outside our control. Any eventual changes in rates will not be made with less then 4 weeks’ notice before scheduled departure.
COMMENTS OR COMPLAINTS: If you want to comment we welcome you to send us a line. We always welcome any kind of feedback. If you for some reason are not satisfied with our services please contact us as soon as possible by sending an email.